Salt Associates offers consultation to insurance companies and large employers on employee benefits and matters relating to disability claims. To most, this may not appear glamorous or exciting, but we, as well-travelled claim professionals, have found so many great nuggets of human behavior over the years that made us laugh, cringe, or just take note. We hope you'll enjoy Neat, our periodic undiluted commentary from our couch in Maine to our travels around the country.
10 Ways to Improve Your Phone Skills
September 21, 2011
We firmly believe that the appropriate use of the phone can lead to better risk management outcomes while providing a valuable service to your customers. How can you and your team improve your effectiveness when speaking with your claimants? Our top 5 are: 1) Be [...]
READ MORERemembering 9/11
September 8, 2011
This Sunday marks the 10th anniversary of the 9/11 attacks on the United States. The horror of that day is difficult to revisit year after year as the images are still crystal clear and the sorrow is still very close to the surface. Every one [...]
READ MOREThe courtesy of your response would be greatly appreciated
August 11, 2011
We’re all guilty of it. We sometimes don’t respond to an email for days or weeks. Or sadly, not at all. We do it in our personal and our business lives. It’s rude isn’t it? Is email communication etiquette following the same path as the [...]
READ MOREThe Value in Calling Claimants
July 27, 2011
In our recent newsletter, we asked for your feedback. What have been your experiences in gathering Claimant updates?
READ MOREHave a wonderful 4th!
June 30, 2011
I love the Fourth and everything it represents – and fully expect to change my on-the-water bad karma.
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