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	<title>NEAT: Undiluted Commentary</title>
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		<title>Mirror, Mirror&#8230;who&#8217;s the most efficient?</title>
		<link>http://saltassociates.biz/blog/2012/05/08/mirror-mirror-whos-the-most-efficient/</link>
		<comments>http://saltassociates.biz/blog/2012/05/08/mirror-mirror-whos-the-most-efficient/#comments</comments>
		<pubDate>Tue, 08 May 2012 12:31:17 +0000</pubDate>
		<dc:creator>Salt Associates</dc:creator>
				<category><![CDATA[Business Stuff]]></category>

		<guid isPermaLink="false">http://saltassociates.biz/blog/?p=199</guid>
		<description><![CDATA[Companies large and small are either too close to the issues or have too many distractions to look objectively at themselves. In some cases, companies don&#8217;t like what they see in the mirror and rush to find the magic potion or sliver bullet as a [...]]]></description>
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		<title>We don&#8217;t have time</title>
		<link>http://saltassociates.biz/blog/2012/03/28/we-dont-have-time/</link>
		<comments>http://saltassociates.biz/blog/2012/03/28/we-dont-have-time/#comments</comments>
		<pubDate>Wed, 28 Mar 2012 16:18:29 +0000</pubDate>
		<dc:creator>Salt Associates</dc:creator>
				<category><![CDATA[Business Stuff]]></category>
		<category><![CDATA[claim audit]]></category>
		<category><![CDATA[claim operation review]]></category>
		<category><![CDATA[claims consulting]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[disability]]></category>
		<category><![CDATA[employee benefit consulting]]></category>
		<category><![CDATA[insurance]]></category>
		<category><![CDATA[insurance consulting]]></category>
		<category><![CDATA[life waiver of premium]]></category>
		<category><![CDATA[phone skills]]></category>
		<category><![CDATA[risk management]]></category>
		<category><![CDATA[time management]]></category>

		<guid isPermaLink="false">http://saltassociates.biz/blog/?p=194</guid>
		<description><![CDATA[New claim systems have been purchased or built, formal workflows have been implemented, we’ve moved to a paperless environment, we triage, we get multiple sign-offs, we spend countless hours in meetings to talk about becoming more efficient…]]></description>
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		<title>Budget Season</title>
		<link>http://saltassociates.biz/blog/2011/11/17/budget-season/</link>
		<comments>http://saltassociates.biz/blog/2011/11/17/budget-season/#comments</comments>
		<pubDate>Thu, 17 Nov 2011 13:50:42 +0000</pubDate>
		<dc:creator>Salt Associates</dc:creator>
				<category><![CDATA[Business Stuff]]></category>
		<category><![CDATA[claim audit]]></category>
		<category><![CDATA[claim operation review]]></category>
		<category><![CDATA[claims consulting]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[disability]]></category>
		<category><![CDATA[employee benefit consulting]]></category>
		<category><![CDATA[insurance]]></category>
		<category><![CDATA[insurance consulting]]></category>
		<category><![CDATA[life waiver of premium]]></category>
		<category><![CDATA[risk management]]></category>
		<category><![CDATA[time management]]></category>

		<guid isPermaLink="false">http://saltassociates.biz/blog/?p=190</guid>
		<description><![CDATA[In a perfect world, we&#8217;d have enough staff to reduce workloads, eliminate overtime, purchase new, industry-leading technology, and invest in training for our people. We&#8217;d want it all regardless of the cost. After all, spending money is the path of least resistance. Given that unlimited [...]]]></description>
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		<title>Who&#8217;s Your Customer?</title>
		<link>http://saltassociates.biz/blog/2011/10/26/whos-your-customer/</link>
		<comments>http://saltassociates.biz/blog/2011/10/26/whos-your-customer/#comments</comments>
		<pubDate>Wed, 26 Oct 2011 23:52:01 +0000</pubDate>
		<dc:creator>Salt Associates</dc:creator>
				<category><![CDATA[Business Stuff]]></category>
		<category><![CDATA[Amazon]]></category>
		<category><![CDATA[Bezos]]></category>
		<category><![CDATA[claim audit]]></category>
		<category><![CDATA[claim operation review]]></category>
		<category><![CDATA[claims consulting]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[disability]]></category>
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		<category><![CDATA[insurance]]></category>
		<category><![CDATA[insurance consulting]]></category>
		<category><![CDATA[life waiver of premium]]></category>
		<category><![CDATA[phone skills]]></category>
		<category><![CDATA[risk management]]></category>

		<guid isPermaLink="false">http://saltassociates.biz/blog/?p=186</guid>
		<description><![CDATA[&#8220;We see our customers as invited guests to a party, and we are the hosts. It&#8217;s our job every day to make every important aspect of the customer experience a little bit better.&#8221; -Jeff Bezos, Founder of Amazon If you were to apply this very [...]]]></description>
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		<title>Move from Uncomfortable to Innovative and Profitable</title>
		<link>http://saltassociates.biz/blog/2011/10/12/move-from-uncomfortable-to-innovative-and-profitable/</link>
		<comments>http://saltassociates.biz/blog/2011/10/12/move-from-uncomfortable-to-innovative-and-profitable/#comments</comments>
		<pubDate>Wed, 12 Oct 2011 15:38:24 +0000</pubDate>
		<dc:creator>Salt Associates</dc:creator>
				<category><![CDATA[Business Stuff]]></category>
		<category><![CDATA[claim audit]]></category>
		<category><![CDATA[claim operation review]]></category>
		<category><![CDATA[claims consulting]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[disability]]></category>
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		<category><![CDATA[insurance consulting]]></category>
		<category><![CDATA[life waiver of premium]]></category>
		<category><![CDATA[phone skills]]></category>
		<category><![CDATA[risk management]]></category>
		<category><![CDATA[Steve Jobs]]></category>

		<guid isPermaLink="false">http://saltassociates.biz/blog/?p=181</guid>
		<description><![CDATA[The best leaders of industry understand how to move from "uncomfortable" to innovative and profitable.]]></description>
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