Throughout our careers, we’ve encountered and experienced some pretty darned interesting people and situations.
Mirror, Mirror…who’s the most efficient?
May 8, 2012
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Companies large and small are either too close to the issues or have too many distractions to look objectively at themselves. In some cases, companies don’t like what they see in the mirror and rush to find the magic potion or sliver bullet as a [...]
READ MOREWe don’t have time
March 28, 2012
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New claim systems have been purchased or built, formal workflows have been implemented, we’ve moved to a paperless environment, we triage, we get multiple sign-offs, we spend countless hours in meetings to talk about becoming more efficient…
READ MOREBudget Season
November 17, 2011
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In a perfect world, we’d have enough staff to reduce workloads, eliminate overtime, purchase new, industry-leading technology, and invest in training for our people. We’d want it all regardless of the cost. After all, spending money is the path of least resistance. Given that unlimited [...]
READ MOREWho’s Your Customer?
October 26, 2011
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“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” -Jeff Bezos, Founder of Amazon If you were to apply this very [...]
READ MOREMove from Uncomfortable to Innovative and Profitable
October 12, 2011
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The best leaders of industry understand how to move from “uncomfortable” to innovative and profitable.
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