Salt Associates offers consultation to insurance companies and large employers on employee benefits and matters relating to disability claims. To most, this may not appear glamorous or exciting, but we, as well-travelled claim professionals, have found so many great nuggets of human behavior over the years that made us laugh, cringe, or just take note. We hope you'll enjoy Neat, our periodic undiluted commentary from our couch in Maine to our travels around the country.
Budget Season
November 17, 2011
In a perfect world, we’d have enough staff to reduce workloads, eliminate overtime, purchase new, industry-leading technology, and invest in training for our people. We’d want it all regardless of the cost. After all, spending money is the path of least resistance. Given that unlimited [...]
READ MOREWho’s Your Customer?
October 26, 2011
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” -Jeff Bezos, Founder of Amazon If you were to apply this very [...]
READ MOREMove from Uncomfortable to Innovative and Profitable
October 12, 2011
The best leaders of industry understand how to move from “uncomfortable” to innovative and profitable.
READ MORE10 Ways to Improve Your Phone Skills
September 21, 2011
We firmly believe that the appropriate use of the phone can lead to better risk management outcomes while providing a valuable service to your customers. How can you and your team improve your effectiveness when speaking with your claimants? Our top 5 are: 1) Be [...]
READ MORERemembering 9/11
September 8, 2011
This Sunday marks the 10th anniversary of the 9/11 attacks on the United States. The horror of that day is difficult to revisit year after year as the images are still crystal clear and the sorrow is still very close to the surface. Every one [...]
READ MORE
